I open a help ticket (#368958 ) and currently it says “waiting your response”. If I remember correctly, there use to be an option to close tickets, but I do not see that option anymore. So will this ticket just stay open forever saying “waiting your response” even though I responded and there is no option for me to close it.
Same prob here… seems to be a bug, hope they will fix it soon.
You only get the close ticket once a CS agent has responded to the ticket, it’s always been that way.
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