Fiverr Community Forum

Can't download the stock image (premium quality image extra)

I have the “Premium quality image” extra on to my gigs because it’s very useful but I think now there are more than 2 weeks since I can’t download the photo anymore after I buy it. After I refresh the page, the download button loads for a second and than it’s blank… gray and I can’t click on it. I attached a screenshot.
Tried different browsers and my phone but the problem is the same. I opened a ticket but nothing has been solved yet so I made this topic to see if anyone else has this problem and has found a solution. thx!