mrnikp Posted November 20, 2020 Share Posted November 20, 2020 How do I get quick help from Fiverr…support is 24 hrs at the least.My gig is for a 24 hour delivery. Customer claims he send me the file I need, Gig countdown started.Problem is that I don’t have the file, can’t see it anywhere. And customer being on the other side of the globe has now disappeared (probably gone to bed).What is the best way to deal with this?? Help is greatly appreciated. Thanks Link to comment Share on other sites More sharing options...
lloydsolutions Posted November 20, 2020 Share Posted November 20, 2020 Check this out: https://www.fiverr.com/support/articles/360010108157-What-does-my-order-status-mean Link to comment Share on other sites More sharing options...
jwaynevo Posted November 20, 2020 Share Posted November 20, 2020 The files at times won’t show up in the phone app, but will in the desktop. Otherwise, it’s best to reach back out to the customer and request the file to be resent.There’s really no other way around it.J Link to comment Share on other sites More sharing options...
mrnikp Posted November 20, 2020 Author Share Posted November 20, 2020 The files at times won’t show up in the phone app, but will in the desktop. Otherwise, it’s best to reach back out to the customer and request the file to be resent.There’s really no other way around it.JThanks jwaynevo,I am on desktop. And the green dot showing the customer is online is not there. So, should I pause the order? Link to comment Share on other sites More sharing options...
danielwanyagah Posted November 20, 2020 Share Posted November 20, 2020 before the CS come into rescue, ask the customer to rend the file again. if its a bug on the system ask them to send it through message Link to comment Share on other sites More sharing options...
alyonagrapie Posted November 20, 2020 Share Posted November 20, 2020 If your requirements are mandatory (meaning order wouldn’t have started without attached files), then it’s likely a bug and you can’t do anything about it in a timely manner. Been through that fun experience myself, on a 24h order too.Only your buyer can help you now. CS won’t be able to reply before the deadline. Link to comment Share on other sites More sharing options...
jwaynevo Posted November 20, 2020 Share Posted November 20, 2020 Thanks jwaynevo,I am on desktop. And the green dot showing the customer is online is not there. So, should I pause the order?Your inbox and or the order are the only two places where the file could be sent. If you don’t have the file in either location, I would reach out to the buyer and be a bit stronger in the message. Link to comment Share on other sites More sharing options...
mrnikp Posted November 20, 2020 Author Share Posted November 20, 2020 If your requirements are mandatory (meaning order wouldn’t have started without attached files), then it’s likely a bug and you can’t do anything about it in a timely manner. Been through that fun experience myself, on a 24h order too.Only your buyer can help you now. CS won’t be able to reply before the deadline.Thanks for the info, I had a feeling that was the situation. I have to say that for an international platform like this, CS response time is less to be desired. Link to comment Share on other sites More sharing options...
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