Fiverr Forum

Can't Find My Security Question


#1

I forgot my fiverr Security question.What should I do now?


#3

From what I’ve seen lately on the forum with other people having the same memory issue, Fiverr will not help reset the question/answer due to security concerns (imagine if a hacker would ask CS to reset the answer, that would be catastrophic) and instead CS will ask you to make a hard effort and remember it :wink:


How to reset a security question?
#4

That’s valid logic. But if someone forgets his/her security question and cannot remember no.matter how much he/she tries then? He/she should forget the account too? I think fiverr should ask them some questions about their account or may be using the email or something lime that to reset it. Wouldn’t it be fine?


#5

Yes, you could ask CS to verify you are your account owner by sending appropriate identification material like IDs, first Fiverr transaction code, etc.

I just told what I saw lately on the forum, with Fiverr not wanting to reset security answers anymore and Fiverr asking us to just remember them.


I do think that the problem is with the person who sets the answer in the first place: it should be an answer that is simple enough for you to remember, and avoid cluttering the answer with symbols !@#$#%$^^&%^&*123./’ to the point of forgetting what the symbols were instead of remembering the answer itself.

That’s the whole point: to be a question & answer, NOT another password. You already have a password, why would you make the security answer look like a password as well by adding unnecessary symbols? :smirk:


How to reset a security question?
#6

I understand. THANK YOU…


#7

If I can remember the answer.so why I m wasting my time in posting on forum!!!


#8

You think your memory will read Fiverr’s Report a Bug section and fix itself???