Fiverr Community Forum

Can't Get Attached File?

I got a message on fiverr, and the person said there’s a file attached to it. When I try to open the message to get the file, it says “For privacy reasons, this user may not be contacted directly.”. How do I get the file?

Sheriff’s Note: Moved to Fiverr FAQS.

There are files that I’d like to access in the same way, through the inbox but Fiverr has deemed it impossible. I would still like to see these messages, is there a way to contact customer support?