Can't log in on android device


#1

i’ve try hundred time to log in on fiverr app. but, it said that my e-mail and password were not match. but, i can log in on my pc. any one help ?


#2

Did you try uninstalling and reinstalling the app?


#3

Yes, i already uninstalled the app and install the latest version of it. i’ve restart my device too. but, it still won’t work.


#4

I would suggest to contact customer support for assistance.


#5

same issue in new update :neutral_face:


#6

Having the same issue. Tried hundred times but no result.


#7

NOTE: Latest Android version logs you out automatically from the app (probably an API update), you need to go to your Android settings > Apps > Fiverr > clear data > uninstall… then go to google play and re-install it.

Make sure you enter your password correctly, entering it “wrongly” 5 times may block your device for an hour or two.


#8

Mine stopped working yesterday and crashed my phone, but it’s working fine today. :slightly_smiling_face:


#9

Same here too, since yesterday. But it works fine on my PC


#10

Million thanks @jdpremium
It’s working.


#11

Thank you so much. it helps a lot.