Fiverr Community Forum

Can't message buyers because of "privacy reasons" ? Help!

I’ve only experienced this the last few days. Buyers will message me, but when I click on their message to reply to them, I’m not allowed to open it and then this orange thing pops up and says “For privacy reasons, this user may not be contacted directly.” Why is this happening? I feel like I’m missing out on people buying my gigs because I can’t get back to some of their messages. What can I do to fix this? Is there any other way I can contact the person? Thanks!

Ahhh I see. Thank you guys for your input!

This happened to me as well. Thanks comments. I thought it was something wrong on my end.

Do you suppose this effects our response rating poorly, now that there is a message in our inboxes that we can’t respond to? The response rating is so stressful! >.<