Can't purchase service


#1

Hello, after filling in the card data, I click on the purchase, money is withdrawn from the card, but then money is returned back to the account. writes that mistake purchase error. Tried several cards, all valid


#2

Hello David,

if you haven´t already, send a ticket directly to Customer Support in addition to reporting the bug here, then someone will look into it soon; replies can take 24-48 hours, but in my experience usually are well within 24 hours:

https://fiverr.zendesk.com/hc/en-us/requests/new


#3

Alternatively you can try some other card…