Fiverr Community Forum

Can't recieve an e-mail to withdraw to paypal

I can’t receive the e-mail when I click the PayPal button on the earnings page, I have money cleared
I contacted the support but the person answering confused me even more:
He said:
''I checked and saw that there is no payment agreement at this time on the account meaning that you will need to recreate it in order to withdraw. Once completed you should no longer have an issue to withdraw via Paypal. ‘’
It’s my first time trying to withdraw from Fiverr, is there something I should do before? I am very confused…
What do i need to recreate, and how?
Thank you

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