Fiverr Forum

Can't Reply to Someone Because of their Privacy Settings


#1

Hi,

I just received a message this morning from a gentleman in Vietnam, evidently about ordering something. I would love to reply to him, but I can’t because it says “for privacy reasons, this user may not be contacted directly.”

What can I do?

Also, is this going to mess up my 100% response rate if I don’t reply!?

Thank you!


#2

It’s not their privacy settings. That person broke the rules, and got his messaging disabled because of that.


#3

I had the same problem yesterday. Spent an hour trying to figure out how to respond to someone who was private and had to give up. Today I see they lowered my response rating.


#4

Oh, okay. Thank you.

Hopefully my response rate will remain unaffected.


#5

Response rate is buggy, anyway. And only you can see it.


#6

Well, evidently only we ourselves can see that, so we should be fine.


#7

It lowers your response rate even though you wasn’t able to respond. Contact CS in order to have it reset.


#8

The response rate is buggy anyway so don’t worry about it. Just respond to everything you can and that one no-response event will be diluted.


#9

Thanks, I’d worried about my response rate as I had same problem with a buyer.