Fiverr Community Forum

Can't update profile description

Hello!
I can’t update my profile description. Whenever I press the edit button, it shows a blank background with no text editor or cursor. How to solve it?

Thank you.

1 Like

Could you provide a screenshot please?

Try using a different browser, or clearing you cookies/cache.

2 Likes

I saw you are so helpful :star_struck:

Here it is

image

Okay, I will try that. Thank you.

It’s interesting that there’s a scrollbar in that box. Maybe click in it, use Ctrl+A and then hit Ctrl+X? Maybe there actually is something there, but you can’t see it. If it suddenly starts working, open a Notepad and Ctrl+V to see what you pulled out of the box.

There might be nothing after all, but IF the cursor is there and you just can’t see it, the above should fix it.