Fiverr Community Forum

Can't verify my account from mobile

Hello,

I am new on Fiverr and I need to verify my account in 14 days. I want to do this, but when I have to take a picture, it’s not working. When I press the camera button from the bottom left corner, it won’t open camera even if I allowed it to be used in Chrome (that’s the browser I’m using).

It looks like a screenshot is taken. This happens for all 3 options (Passport, ID Card and Driving License). I’m on Android.

Did someone had this issue?

2 Likes

Sir, you have to check the computer and use the upper horizontal numbers in the keyboard, you can not activate by the numbers on your right in the keyboard, I have no experience in the site and registered and activated.

I attached an image with the issue. If I try to tap on the camera icon, it won’t open and I can’t take that picture to verify my account. Is there an alternative to this or how can I fix it?

Same problem i have experienced. After searching much i have found solution for this problem:

Use upper number keys on keyboard of pc

If you are using mobile than you can use hacker’s keyboard app. I have seen result on this app’s keyboard