Fiverr Forum

Can't withdraw money!


#1

When I try to withdraw my revenues on the New Fiverr it says that a confirmation email is sent – but I never receive a confirmation to my hotmail/outlook email account associated with my Paypal. This has been a problem for a few weeks, but I would just use the old fiverr to work around it. Now I can’t seem to get to the old fiverr and can’t withdraw my money at all.



I have contacted customer support… I know other people have to be experiencing the same thing. Any suggestions?


#2

Just find an old withdrawal confirmation email. After you request the money from Fiverr, go and find that email and click the link. I just did that right now, and it worked.



Also, if you can’t switch to the old Fiverr, just delete cookies and it should work after you log in again.



I hope that helps. :slight_smile:


#3

Customer support says to do a bunch of things that didn’t work. Including to check my junk mail (which I have done) and to add noreply@e.fiverr.com to my contact list (which didn’t help). They also gave me some instruction on how to change my paypal address… which seemed confusing and I would really like to avoid doing.



The advice given above worked PERFECTLY!


#4

Thanks for the advice @s_sayan! My hotmail wasn’t working either!


#5

I just had the exact same problem and had to do what @s_sayan did as nothing is coming through at all. I have also contacted CS and am waiting to see what they say but I seriously doubt this is an issue on hotmail’s side.


#6

I had the same issue and CS told me that the only thing I can do is use a non-hotmail. Okay… no.



What I ended up doing was going into my e-mail and clicking on the link in my last confirmation email that ended up in my hotmail. It worked. o_o


#7

I’m glad I was helpful guys. :slight_smile:



However, this issue worries me a little bit. I mean, what will happen when Fiverr V1 and the old withdrawal system get shut down? Will we have to use a new email only for Fiverr?



That’s not cool !