✎✎✎ A STRANGE STORY AFTER FIVE YEARS OF WONDERFULL FIVERR EXPERIENCE ✎✎✎
PLUS MORE QUESTIONS…
The story: At Saturday (21th of Nov 15) I have received a message from Fiverr-noreply that one of mine Gigs has been denied due to “promoting a service, website or product outside of Fiverr”. I was shocked because of course it was completely nonsense - the Gig mentioned and none of my gigs contains such “promotion”. However I dont pay such a big attention bcz it was a new Gig with almost no orders/rates.
But the troubles started the next day - my sales went down suddenly and I found that …none of my Gigs appear into the Fiverr Search page!?!..
So 1) I contacted Fiverr Support 2) left the gig denied as is to let them could see that nothing against the TOS could be find inside 3) Focused my ticket about the other Gigs presence; the answer came today (after 2 days). A support assistant Kevin answered that they cant restore the gig denied and if my gigs dont appear its bcz they are “repetitive, with the same concept, not unique on Fiverr, go against third party terms of service and/or you have duplicate accounts that are confusing to our users.”.
Pretty indefinite, isnt it…
But lets see behind: The Gig denied is still in Google cache and I provided a link to for let them can see there is NOTHING similar to “promoting a service, website or product outside of Fiverr” - its easy to be checked with own eyes, true?! Im confused why it doesnt done…
Anyway my main trouble is that THE OTHER gigs of mine disappeared!
Let me explain what kind of gigs they are:
I have opened that Gig 3 YEARS ago and I was the VERY FIRST in Fiverr that offered GSA service. How much more could a Gig be unique, non- repetitive and with different concept??? GSA was not so popular for public, now You can see hundreds of such offers in fiverr. For these years I have seen my gig copy - pasted word by word many times. Ive seen my Gigs images copied too and promoted as others gigs… no bad feelings, Ive never reported such things as I do ever count on the clients satisfaction and reviews - pretty awesome ever. (BTW, when I opened the service I have contacted Sven (GSA developer) and asked him for permission to use the softs image for such service promotion and I create my Gig image only after his permissions, I have typed the words “Masters SEO…” in Photoshop using PAID PS styles - I do use them for many of my Gigs -so I can 100% say these images are mine copyrights). But whats confusing - some of these Gigs are ranked above me in the High Ratings Fiverr Search… Some of my buyers become after some time sellers of the same service …and they ranked better too. Nevermind - I do still have twice more positive ratings than the next one with same offer… But I ranked on positions #10 - #12 and now I am … penalized and dont appear nowhere. Its strange… I had 5.0 rate and another 4.8 and they ranked BEFORE me… I have 5000 completed gigs, 3000+ positive rates, 0% cancellation ratio and was ranked down from pretty new sellers/gigs with 2-5 rates in total. Really, I CANT understand HIGH RATINGS search results.
Ironically I know how to rank in Google, but cant rank in fiverr whatever I do
Another gigs of mine are first in their concept too - video embedding strategy is offered for first time in fiverr by me. Sane story - many times copied gig from others, copied my description after the success of the gigs, ranked before me anyway… And now my original gigs are outside.
So whats next: these days I still receive new positive ratings over the gigs - I had 20-30 in queue when I become penalized and I have many repetitive buyers which continue to order and leave reviews. Lets see what will happen - I have answered to Kevin let the stuff act and resolve the issue. Will wait for an answer.
I think about Fiverr as for my best partner. If WE have some issues, we will resolve them in the best way. I can understand that for such a huge project as Fiverr a lot of things need a machine actions (Im sure my issue is machine/algo generated) but when its nessecary human beens must take the things in their hands to solve the problems.
FOLLOW that case - I will update here all of the further progress!