Has anyone else seen a change in the last week regarding the format of their reviews? It used to be that a review would have 3 categories - Communication / Product was as expected / Would Recommend. You as the seller were also able to respond publicly to the review.
In the last week or so however, I am now seeing only one rating out of 5 for “overall experience” with no opportunity as the seller to respond. I made it a point to respond to every reviewer with either a thank you or further details. This is very important if you had a troublesome client who gives you less than 5 stars despite your best efforts. It gives other potential clients the ability to see both sides if there was a disagreement (I’ve only had this happen once in 50 sales, but still important!)
Just wondering if any one else is experiencing this change?