So as of last night (early this morning), I logged in to see my Fiverr earnings sitting at -$16.00. I thought it was a glitch of some kind, but then I checked my messages to see a buyer I dealt with back on 8/7, had cancelled his order. The problem is, Fiverr had marked this order as complete, days ago. The $16 had cleared into my account on the 22nd and I had already withdrew them and funds from another order which had also cleared, that same day. So I contacted Fiverr CS about this and included the necessary screenshot evidence proving my delivery, and they explained that the buyer had initiated a chargeback. I also noticed the buyer’s account no longer existed on Fiverr. Gone like Houdini.
So this issue was straightened out by CS because I have more funds set to clear next week, and the last thing I want is this guy getting any money from me when I delivered his order in full weeks ago. However, it has greatly affected my order completion percentage. Knocking it from 91% to 84%. CS said there’s nothing they can do about that. I also noticed my twitter shoutout gig which was on page one of the search results for ‘social media influencer,’ is now gone from that spot and seeing a sharp decline in views, impressions, etc. So it looks like the cancellation has affected my ranking. At any rate, this is my first chargeback issue in my brands 9 year existence here on Fiverr. But seriously? I don’t know how a buyer could even be allowed to cancel an order marked as complete and whose funds had passed the 14 day moratorium. I thought Fiverr didn’t allow buyers to cancel an order unless it was still within the 3 day period?