I have had a chargeback. - I think. Fiverr has simply notified me that the seller has canceled their order and the bottom of the 3-month old order page now looks like this:
There is no mention anywhere of a chargeback. in this case, the first question I would like answering is why?
I believe this is a chargeback as the buyer profile is no longer active. However, telling me that after 3-months, a buyer just came along and had their funds returned to their Fiverr balance tells me otherwise.
Secondly, this buyer had purchased several gigs on Fiverr from different sellers. I know because they asked me to cancel their delivered order and made mention of the fact. Also, googling their username shows several reviews left for other sellers. In this case, I believe that CS should have an easy job disputing any chargeback.
- Fiverr can easily prove that my work was delivered to the buyer
- Because of the above, the buyer would have to file disputes with PayPal concerning all their orders on Fiverr. (Wouldn’t they?)
- In the above case, it would be easy for Fiverr to demonstrate that all orders were delivered and that because orders were placed over a long period of time, it is highly unlikely that the card used to pay on Fiverr was legitimately lost or stolen
I have notified Fiverr that if this is a chargeback, I would like this matter disputing. In this case, if anyone can explain what ‘magic words’ they have used to have chargebacks disputed in the past, this would be greatly appreciated.
Also, could someone explain why the same cancellation appears twice in my earnings page?