Charged for a cancelled job


#1

Hi guys

i placed an order but the seller could not do the job for technical reasons and so i t was cancelled.

however i see i have been charged in my paypal account.

can you please tell me how to contact the admin people?


#2

Your PayPal was charged because the funds were transferred to your Fiverr account credit (after the order was cancelled, the money was returned in your Fiverr account) - so it’s still there in your Fiverr account to be used on other purchases you do here :wink:

If you don’t plan on making any other purchases, then you can reach out to Customer Support .

P.S. you were actually charged for placing the order in the first place - the cancellation occurred afterwards, because you couldn’t have placed an order without being charged first.


#3

oh I see. thanks you for that :slight_smile: