Fiverr Forum

Charged money but no order

I paid for my Fiverr order through PayPal several hours ago. I don’t have any e-mail from Fiverr confirming payment has been received. When I check my contacts it says “You Have Yet To Order Any Gigs”… Looks like my PayPal payment was not linked to my Fiverr order. What’s up with that?

You can always ask CS:
https://fiverr.com/support_tickets/new

Hope it works out for you! :slightly_smiling_face:

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In my PayPal account the transaction is marked as “COMPLETED”. When I contact PayPal, they told me the transaction is “COMPLETED”. When I contacted Fiverr, they told me the payment is on hold from PayPal, this is not true. This is my first experience with Fiverr and I must say, what an awful service.

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Any updates on this?