Fiverr Forum

Chat bug, response rate dropping


#1

Hello, again Fiverr Forum!

Quick question: Does anyone experienced this bug?

When I’m answering to a client, the time is still counting as I still need to answer him. Did someone experience this? I know the response rate isn’t affecting directly the account performance, but I don’t like to see my response rate statistics getting low.

Regards,
David.


#2

Yes, it happens to many users.


#3

Any known fix for this? The Customer Support did refresh my account once, but still, the problem persists.

Regards,
David.


#4

The only way is to ask Customer Support to fix it.

Other than that, you can just ignore it.