I am a first time buyer from the Fiverr service. I actually have my small stratup womens apparel company. To take my selling online I wanted an ecommerce website on shopify to be developed. Iam totally new to Fiverr , and website developing .My friend whom i trusted ,suggested me about Fiverr service. I purchased service of 27500 inr from the seller ******** and ******* order no. - ****** and ****** in march 2020. I was completely new to website developement, i was uneducated about technical terms like pluggins, on page seo content writing, etc, it was being very difficult for me to understand what seller is saying. the seller then told me to get in contact through an easy medium of conversation like whatsapp and so i agreed with him. After agreeing to all of the website developement vision i paid the seller through FIVERR. Initial period the seller was very responsive and my project started, as in march only the covid19 situation happened he told me that he cant do my project in the given time, and extension of time will lead to his low rating, he actually pleaded me to mark as complete project. i did that. and then after few days he started to delaying my project. Then i reported to FIVERR. I gave them full information even my website preview link. FIVERR customer support replied that they have contacted the seller many times , but they didnt get any response. Fiverr customer support team said they cant do anything about this as i have communicated with seller and marked as complete project. I told them that I MADE PAYMENT THROUGH FIVERR! AND ONLY COMMUNICATED OUTSIDE BECAUSE IAM NEW IN WEBSITE DEVELOPEMENT PROJECT. EVEN FIVERR CUSTOMER SUPPORT TEAM CHECKED MY PROJECT AND SAID YES NOTHING HAS DONE FROM SELLER. I ASKED THEM TO PLEASE REFUND MY MONEY , BUT THEY SAID NOTHING CAN BE DONE FROM THEM NOW. I ASKED THEM ,DO THEY HAVE ANYTHING FOR BUYER PROTECTION ??, BECAUSE THE SELLER IS FROM YOUR WEBSITE?? AND PAYMENT IS DONE THROUGH YOUR PORTAL. I HAVE BLUNTLY BEEN CHEATED ON MY VERY FIRST PURCHASE!!!
Here is my shopify website preview
link - ************
Please help me out through this.
Owner of Omgee Fashion.
Mod Note: order number removed (for safety concern) , Out going link removed. (see community guidelines) . Username removed (It is against the Forum Rules to negatively call out a buyer or seller. You may send the username to Customer Support if the user has actually violated the Fiverr Terms of Service, but the public forum is not the right place forrname call-outs.)