Fiverr Community Forum

Cleared Funds Being Refunded with no Cancellation

Has this been happening to anyone else? It just started yesterday and it keeps happening with all cleared revenue. I’m missing over $200 in my deposits.

This is an example all for the same order. The funds cleared for a $5 order and I had $12 taken out of my account and refunded to the buyer.

  1. There was no cancellation.
  2. It’s triple the amount I even made on that order.

I’ve contacted CS, but am growing increasingly alarmed as this continues to happen throughout today.

I think someone else mentioned this happening to them today in another post. Maybe it is a :bug: :thinking: Keep us informed. :neutral_face:

Edit: I see you already read that post. Good luck! :four_leaf_clover:

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I mean, it has to be. It’s just really freaking me out as this is a huge deposit week for me. It’s things like this I wish Fiverr had a phone number because waiting for them to even get back to me is killing me.

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They more than likely do, but they keep it a :shushing_face: secret. Can you imagine all of the calls they would get! :open_mouth:

I find this a silly notion - large companies like HP, Best Buy, Adobe, etc all have phone numbers for customer service. They seem to manage just fine.