Client specified they only wanted a resume when the initial order was purchased. I even asked if he wanted extra services in which he declined. He is now asking for a cover letter and LinkedIn optimization for the price of the initial order which was not agreed upon when the original order was sent. I have already delivered the resume and he will not complete the order even though he has stated he is satisfied with the product he received. He has issued a dispute offering an extension on the work due date which honestly really ticked me off.
There seems to be a confusion on the gig name and what was actually said about his original order. I’ve tried to explain this to him multiple times but he doesn’t seem to get it. I’ve also explained his original offer was my “basic” plan and if he wanted the cover letter and LinkedIn he will need to pay for the extra services.
I do not want this order to be canceled as I already gave him the work he requested and at this point, I feel he is trying to steal services from me. I am also worried he is going to leave a bad review even though the confusion is on his end and I’ve done everything I could to explain.
I should also mention the client has become unresponsive and is ignoring all of my messages.
How do I go about resolving this? Will Fiverr do anything to protect me in this situation?