Fiverr Community Forum

Client asks for personal ID to continue the work

This seems very strange to me and it is the first time it has happened to me in these years working here.
A client asks me to sign her confidentiality agreement, and among those terms she asks me to attach a personal ID (passport / driver’s license).
I’m not sure if this is something I can accept.

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To me, it sounds like a direct method to have your account banned, if you don’t have the permission from Fiverr to do that.

Read this too, maybe it will be useful

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This has happened to me as well. I educated my the client about the Fiverr policy.

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Yes, I also explained it in a good way. But I have no choice but to cancel the order regretting a lot. Like “he didn’t trust me if I didn’t send him an ID.”

I have more than 1k of positive ratings, and I don’t see the reason for their mistrust.

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I am sorry that you have to cancel your gig after explaining, I too was not able to pursue with my gig after even educating my client. :frowning:

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