Hello, Let me make the long story short, a buyer hired me to copy 100 school information from a website. As agreed, the final deliverable was a spreadsheet with the 100 school name, address, and phone number based on his certain criteria he provided.
As per his request, I delivered him the result within a couple of hours of ordering.
After the first delivery, he left me 4.7 stars rating with a positive comment.
I was expecting a perfect 5 stars rating since the job was delivered as per his specification and super fast (within a couple of hours).
After a few minutes, he asked me to make a change and I delivered him as he wanted and he was soo much happy. Though there was a little mis-understanding but, I redelivered 100% what he asked for:
This was his quoted response on the redelivered file:
“Thank you sooooooooooooooo much for being so kind and understanding.”
Afterward, he changed the review to 5 stars upon my request.
After that, he started sending me the messages which were totally unnecessary and irrelevant to the job just completed. I politely said that I am a busy seller and I don’t have time to deal with unnecessary issues.
It seems he took this message personally. Then he started threatening me to send him to review change request as he wanted me to leave a negative review.
I politely refused to send him review change request as I dont want him to leave me a negative review.
- Today, I just got a notification that he changed the review to 1 stars with all the lies one can imagine.
Now my questions:
How a 5 stars review became 1 stars when I delivered 100% and everything is recorded here on Fiverr message and order page?
How long it is fair when a client left a 5 stars review based on the result I delivered, But support guys allow him to change the review ONLY to serve his ego problem?
I am a professional seller and this situation hurting me deeply. Where is your seller protection?
Looking forward to the response from experience person.
As a footer note: I am doing freelancing for last five years. I started on Elance back in 2012, currently one of the top-rated freelancers on UpWork, recently started working on Fiverr.
So, I dealt with different types of clients in the past but he seems to be the most confused and paranoid client I have ever meet on Fiverr so far. Sorry, I don’t mean to insult any client but this is what was my realization.