I notice there are still buyers who order the same thing from multiple sellers and than pick the best work, and cancel all the other orders. No intention to work it out with the seller and nothing, just: “nop, I had someone do it better, refund me”.
I got in a serious fight with the client, refused to refund him (basic gig price) out of principle, because I think that is really dishonest. You pay people for their time! And demanded him to write his honest feedback if we wants but as per Fiverr TOS, order are not eligible to be canceled based on the quality received.
Guess what? He contacted support (which is ok, I am happy about that) but they refunded him the order. No questions asked, they took his side
I was ok to get a negative feedback just so I can write my side of the story for.
I want to know if:
- Is what he did (bought from multiple sellers and cancel all other orders) legal? or can I report this behavior?
- Why CS refunded the order, if I was against it, and was ok with a neg. feedback? Their rules are clear: No refunds based on the quality received if the order was done as per gig. Why is there the option when you put a dispute: “the quality of work I received was poor” if this is against TOS?
- I treat all my clients the same, no matter is its a $20 or $200 order, all this disputes clearly stress me out a lot. How do you handle this type of clients? What is your message to them to persuade them to work things out instead of the refund?
sorry for the long post, was a bad day