I am facing this disturbing problem, can anyone tell me how to solve it? My client gave a review by mistake, my service was excellent she admitted and she never meant it to happen and asking me to tell her how to solve this issue. Is it possible to rectify the review? Plz help.
Well, it can be changed… but only the buyer can contact the support and explain that the fault is from him/her and in no way should the seller tell the buyer the kind of reviews he/she should give the seller.
I have seen countless situation where buyers gave 1 star review by mistake and the buyer contacted CS and they changed the review to what the buyer wanted.
If you have a screenshot of your buyer admitting they’ve made a mistake, you can contact CS and get it fixed. BUT only if there is nothing, absolutely nothing in your messages that might suggest or appear like you’re guilt-tripping or coaxing the buyer into changing the review.
Seemingly innocent things like: “Why did you leave me 1* if you were satisfied with the work?” might be considered a manipulation attempt so be careful.
PS I believe 3.7* is considered 4* by fiverr so it’s not that bad.
Its really hard for me to accept as I always work with dedications and sincerity. Moreover, my client was really happy with my design I made for her. She was operating fiver from mobile device that’s why the problem occurred.
Did she “admit” a mistake all on her own, like “Oh, I just noticed, I only gave you 4 stars but intended 5, those dang small phone screens”, out of the blue, or did you say anything that made her “admit”. In the latter case, I’d not suggest anyone to contact support, too risky, even if the buyer made a mistake anyway.
Yeah. This is why I asked for the screenshot of the entire conversation. It’s a very delicate matter. I’m not saying this can’t be resolved but the resolution will highly depend on how things were worded. I.e., who said what and when.
Well, to be fair. I’ve seen plenty posts made by buyers complaining about being harassed (and threatened, that one was especially funny) to receive 5*. You can “thank” unreasonable sellers who think beginning is a good business model for this unreasonable approach to the feedback system.
I managed to change 1* to 5* in December 2019. The review itself was extremely positive but for whatever reason, it was 1*. The buyer noticed it himself, came into my inbox and to be honest, he was a little bit too hysterical for my liking. Not just apologetic, downright distraught. Honestly, I can manage a single 1* review a year, it’s fine.
I had to contact CS to ask them what to do. They said: “We can see it was a mistake, we changed it to 5*”. I don’t know if they looked through the inbox chat or just looked at the obviously positive review to come to the conclusion, but in my case the resolution was in my favor.
But, and it’s important to add, I didn’t initiate the review change. It was the buyer who noticed it, suggested to change it, asked me for ways to change it, etc.