In one of my order, client asked for standard package of my market research which I have delivered with some graphs & charts (client said if I can include some graphs & charts that would be great in order requirement page). Now after I delivered research data & clarified all his queries about the market trends & information, he is now saying he is not satisfied with report full of text & some graphs and asking for report with graphs, data & charts only or he is asking for refund. In my market research report I have delivered what I promise to be delivered & there are no further scope to cut all writing market research information & provide only chart, graphs & number. I have never committed to deliver so neither client has said that during initial discussion.
Now Client has shared high graphic design PPT sample with graphs only to modify the market research report in that way only or is asking for refund or ready to pay for a quarter of package only.
Kindly suggest what to do because what he is asking is not part of market research, which is part of graphic design he is not ready to agree on design part which I do not provide.
If I am not able to provide such graphics whether it is going to hamper my rating due to client would give me negative rating for not providing required graphics.
Looking forward to your suggestion.