Client is making a legal action threat for a job we've already delivered close to 3 months

[uniquepro40]

Hello Fiverrians, sure you are all doing great? So I have this client I worked with close to 3 months ago. His job was delivered based on his requirements, while working on that video, he said we should still change some things in the video we made (Phone number and website URL which will require a new voice over being recorded).

This as well was done without charging him any additional cost. The job was marked as completed close to 3 months ago.

He came back today saying I should revise the video with entirely new information (100% different from what was sent in the video delivered months ago).

He said I should change it and he is not ready to pay since he already paid for the job months ago.

I explained to him that before we can work on this job, he has to pay an additional fee because this new information is totally different and the contract ended more than 2 months ago.

He is making threats about taking legal action… What’s the best way to go about this and get it resolved? Can the legal action really happen?

[looseink]

Legal threats are just hot air.

Block 'em and move on.

You don’t need this toxic Buyer in your life.

[imagination7413]

I see a lot of advice that encourages the freelance tropes - the idea that we’re all workaholic night owls, perpetually hunched over keyboards, waiting at the beck and call of potential clients. Never log out… Always be agreeable to clients… Give free samples or mock ups… Answer right away… If you needed an experienced professional to give you permission, in plain words, here it is: it’s okay to be a human being. Never give out free work. No samples. No mockups. Period. That’s what your po…

You might have to contact Fiverr Customer Support, and let them know you are being threatened. Be sure to say that you DO NOT want to cancel the already completed order, but that you’re concerned the Buyer might attempt to get Fiverr to cancel it under false claims.

(I agree with the report-and-block.)

[uniquepro40]

Legal threats are just hot air.

Block 'em and move on.

You don’t need this toxic Buyer in your life.

Thank you for the advice…

[uniquepro40]

I see a lot of advice that encourages the freelance tropes - the idea that we’re all workaholic night owls, perpetually hunched over keyboards, waiting at the beck and call of potential clients. Never log out… Always be agreeable to clients… Give free samples or mock ups… Answer right away… If you needed an experienced professional to give you permission, in plain words, here it is: it’s okay to be a human being. Never give out free work. No samples. No mockups. Period. That’s what your po…

You might have to contact Fiverr Customer Support, and let them know you are being threatened. Be sure to say that you DO NOT want to cancel the already completed order, but that you’re concerned the Buyer might attempt to get Fiverr to cancel it under false claims.

(I agree with the report-and-block.)

Thanks for the advice… Wonder why he is making threats on what I’m not at fault. Will probably report and block as suggested.

[ridwansugi]

Thanks for the advice… Wonder why he is making threats on what I’m not at fault. Will probably report and block as suggested.

Wonder why he is making threats on what I’m not at fault. Will probably report and block as suggested.

Agree with @imagination7413

Try to contact Fiverr CS first to defend yourself. Tell them that Buyer is threatening you, provide fact and screen shot.

There are many case when Buyer lie to Fiverr CS and get their money back, eventhough the order was marked complete.

[mariashtelle1]

Of you open your order on a laptop under the requirements itself there is a sentense in small light grey letters saying that buyer agreed that information they provided is correct and all extra information/changes might be an extra cost.

So you can send them that screenshot

[uniquepro40]

Of you open your order on a laptop under the requirements itself there is a sentense in small light grey letters saying that buyer agreed that information they provided is correct and all extra information/changes might be an extra cost.

So you can send them that screenshot

Beautiful! I know you guys are wonderful here, that’s why I’m yet to take any quick step. Thanks for this piece of advice.

[optical_designs]

I love the way you have introduced us as fiverrains

[looseink]

I love the way you have introduced us as fiverrains

Yah, I thought that was kinda cool, too!

[english_voice]

Unless they are incredibly stupid and very rich, your buyer is not going to take legal action.

What are they going to base their claim on? You finished the work contract. Job done. End of.

They are just trying to scare you into doing extra work for free. Nasty people. Block them.

My only concern is that they might try and do a chargeback to punish you and get their money returned.

As others have said, I would advise writing to customer support informing them of the buyer’s threat.

[gamunu]

You should report this to customer support because I know a seller who had a similar kind of experience. Buyer upload work files one of his site and claim seller copy his design from a website. But he uploads designs after the order completion date, and the seller has source files with his work. For that, Fiverr restricted the seller account for a week during the process. Fiverr always on the buyer side. So it’s better to explain the situation before it’s too late.

[zeus777]

Unless they are incredibly stupid and very rich, your buyer is not going to take legal action.

What are they going to base their claim on? You finished the work contract. Job done. End of.

They are just trying to scare you into doing extra work for free. Nasty people. Block them.

My only concern is that they might try and do a chargeback to punish you and get their money returned.

As others have said, I would advise writing to customer support informing them of the buyer’s threat.

Unless they are incredibly stupid and very rich

Being rich and stupid?

Dang, that’s quite the dangerous combination!!!

[uniquepro40]

I later contacted the fiverr support, but as always, they will support the buyer directly or indirectly, which is sad. Unfortunately, I will have to update the video with their new details from my pocket, free, so as to avoid any sanctions.

Thank you all for the advice and suggestions.

[english_voice]

Unless they are incredibly stupid and very rich

Being rich and stupid?

Dang, that’s quite the dangerous combination!!!

Being rich and stupid?

Dang, that’s quite the dangerous combination!!!

It is indeed an an incredibly dangerous combination!

[mariashtelle1]

I later contacted the fiverr support, but as always, they will support the buyer directly or indirectly, which is sad. Unfortunately, I will have to update the video with their new details from my pocket, free, so as to avoid any sanctions.

Thank you all for the advice and suggestions.

I later contacted the fiverr support, but as always, they will support the buyer directly or indirectly,

What exactly did they say?

They can’t punish you for not doing free work. Or did you have unlimited revisions included in your gig?

[hilbertone]

Every once in a while you’ll come across entitled clients and they’re not worth the trouble. Just stay professional and keep doing what you’re doing.

[iam_alii]

I think whenever we give unlimited revisions to buyers, and note that they already can contact fiverr for any complain or assistance we provide after 1 or 2 months of delivery, fiverr will go with the buyer’s side.

[moonstaredits]

Hello Fiverrians, sure you are all doing great? So I have this client I worked with close to 3 months ago. His job was delivered based on his requirements, while working on that video, he said we should still change some things in the video we made (Phone number and website URL which will require a new voice over being recorded).

This as well was done without charging him any additional cost. The job was marked as completed close to 3 months ago.

He came back today saying I should revise the video with entirely new information (100% different from what was sent in the video delivered months ago).

He said I should change it and he is not ready to pay since he already paid for the job months ago.

I explained to him that before we can work on this job, he has to pay an additional fee because this new information is totally different and the contract ended more than 2 months ago.

He is making threats about taking legal action… What’s the best way to go about this and get it resolved? Can the legal action really happen?

Hello Fiverrians, sure you are all doing great

Hmm, Fiverrians, sounds like you’re referring to people from a fantasy country ✨

Unfortunately, I will have to update the video with their new details from my pocket, free, so as to avoid any sanctions.

Jokes aside, if you offered in your gig dumb things like 100% satisfaction guarantee or unlimited revisions, buyer can benefit from that. Though I’m not sure how, because the order was placed and completed already 😐

I would tell them to have their way out. I would not touch their project, not even with a broomstick. The order is done, there is no reason to ask for more free work. I would block them and move on. Unless in your gig you offered explicitly that you will touch up the project once it’s ready and delivered (something very stupid, but there are unbelievable things happening in this platform) you are not forced to work again in their project.

[thatwordchick]

Sounds like your client’s day-drinking 😆

Yeah, there’s zero basis for “legal action” - not only do they have no leg to stand on here, the amount is negligible (based on your gig prices) and court costs would likely run them more than they’re hoping (in vain) to “recover.”

Man, there are some real clueless bullies in the pool of buyers.

[cc_animation]

I later contacted the fiverr support, but as always, they will support the buyer directly or indirectly, which is sad. Unfortunately, I will have to update the video with their new details from my pocket, free, so as to avoid any sanctions.

Thank you all for the advice and suggestions.

DON"T DO IT.

They can’t force you to work for free (especially not if the order was completed and this is clearly outside the scope of what was agreed on).

Seriously, don’t do it. If you ‘accept’ this blatant extortion, you’re setting a precedent for all Fiverrians.

[uk1000]

In your gigs you don’t have unlimited revisions but in 2 of your gigs you say:

As long as it is about the video (images, photos, graphics, etc) then the revision will always free of charge until you satisfied

It might be worth rewording that if you get buyers coming back after months wanting more revisions than the offer/gig specified.