I’m crying on the inside And it isn’t even that big a deal, but it’s just so frustrating and it’s all Fiverr’s fault!
A client ordered the translation of two articles. A day later, they came back to me very apologetic as they had realised that one of the article had been previously translated by someone else, and that they now only needed the other one. They requested a mutual cancellation through the Fiverr support system and asked that I send a new offer.
Stupid as I am, I accepted! The client was very nice about it, I was very nice about it, Fiverr slaps me with a 99 percent completion rating.
I have worked here full time for a year and a half. I have always delivered on time and never cancelled an order for being late as I know this reflects my business negatively. I often purchase gigs as well and whenever I see anything less than a 100 percent completion rating I get sceptical and start looking for alternative seller, so I know that this will affect my livelihood - all because I was being professional about an honest mistake!
Fiverr really should differentiate between why orders are cancelled. Was it because of a late or flawed delivery? Great, let it show on the seller page! Was it the client’s fault? Then don’t let it affect the seller completion rate!
Is there another way that I should have handled this, for future refernce? Should I have kept the order and offered “free” work in the future? Could the order have been amended for a partial refund instead (is that possible)?
At this moment, I’m incredibly frustrated about this whole thing!