Hi, I have a problem with an order and would love to receive some advice.
I delivered on time the final artwork about three days ago, and the client didn’t respond until today saying he didn’t like the final illustration and requested changes, which mean I have to make the whole illustration from scratch because my concept did’t meet his expectations.
We initially agreed to had one revision on this order, but he didn’t like my proposal from the beginning. That’s why he requested to change it and I made a whole new concept, which was the one that I delivered. I didn’t offer a second revision because I knew he could request some changes after the final delivery.
Today, I agreed to make the illustration from scratch because I think I just misunderstood what he wanted. So, he asked me if he could send a detailed sketch so I can start from there but it has been 10 hours and I still haven’t receive any messages from him.
I’m worried because last time a client requested changes after the final delivery, I saw a 24 hours countdown on the order page. But this time I only see this: ##:LATE:## and I don’t know if the time is already running but it’s not showing. So I’d like to ask you the following questions:
- Should I wait until client responds and send me feedback?
- What will happen if the client doesn’t respond and I can’t send the delivery in less than 24 hours? What should I do?
- Can I ask for a delivery time extension of several days? I’ll need more than 24 hours to finish this work.
- How bad is for me, to request a cancellation if the client doesn’t respond?
Also, the order status marks the delivery time as 3 days late, but I delivered on time. I don’t understand.