Fiverr Community Forum

Client unable to click custom offer

I generally have my profile set for out-of-office (now labeled as “unavailable”), and do custom offers at people’s requests. This way I can screen the jobs I do so I don’t have to do voice overs for sex products, homeopathy, and scams.

Tonight was the first time a client was unable to click on a custom offer that I made. Have you made changes recently to how profiles set for “unavailable” are able to talk with clients?

Thanks.

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I think this is a question that has to be directed to the support center and not towards the community that has no tools nor power to change how “Unavailable” function works and correlates with custom offers :slight_smile:

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I’ll try that. Thanks.

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Ok… I’m having a hard time finding that. All I can find are links to information.

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I found the form, but there’s no way to ask the question! This is riduculous!

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Try this link: Send a ticket

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But my problem isn’t in their list, so I can’t send a ticket!

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Then try to use something more ‘generalized’ like this: Order issues - General inquiries - Other.

They will answer anyway :slight_smile: and if what, should forward you to a correct department/team.

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But I can’t send a ticket without giving them an order number, which I don’t have because that’s not the problem.

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You need to get it started from somewhere, as long as you can reach out to them and at least describe an issue - that’s enough for a start. They are professionally trained and know most about how their own platform works, so they’ll say what specifically is needed.

You can also just drop in a “placeholder” aka XXX-XXX-XXX whatever. Else, it also may seem as a potential bug so go to Bugs - Order - Gig extra or package error. This one doesn’t require an ID so perhaps its even better.

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I found their support email address and sent it there. It’s support@fiverr.com

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Works too, I guess! Glad you’ve figured it out.

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I did it as a bug report as well. Thanks very much for your help.

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I got hit with this problem as well, and it is devastating to my business on Fiverr since I mostly work with regular clients who place orders while I’m busy working on other projects, allowing me to schedule future work and keep my project queue constantly busy, while ensuring that I am able to meet my regulars’ demands at all times.

I’ve contacted support as well, at least to know whether this is an error or if this is how things are expected to ‘work’ from now on.

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Here’s what they told me, and there’s no telling how long it will be going this way:

"I have checked for you and I can inform you that we are currently running a test.

You can simply turn off the unavailable feature long enough for your buyer to purchase a service and then turn it back on again.

We thank you for your understanding."

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If you’re out of office, you can’t receive any orders, even through custom offers.

As your Fiverr CS member said, you need to turn off OOO while the buyer purchases, and once the order has been placed, you can turn it back on!

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That’s not acceptable. That’s not the way it’s been for years.

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Why is it not acceptable?

You’re supposed to go out of office when you don’t want any orders at all.

I don’t think you’re using the feature for the right purpose, but even so, it’s not that hard to quickly go in the app and deactivate OOO, and then activate it again. I hope this helps!

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