agenciawem Posted June 26, 2019 Share Posted June 26, 2019 Hi, i have a -very kind and well known- client that is asking if it is possible to cancel a gig (custom offer of $150) and then buy another with the same terms, because he use the wrong bank card. Any suggestions? I guess this will drop my cancellation rate anyway, right? Or is possible to change this in the current order? Thanks if anyone have an advice Link to comment Share on other sites More sharing options...
Alex.M Posted June 26, 2019 Share Posted June 26, 2019 It’s not your fault , contact support and explain the situation. Link to comment Share on other sites More sharing options...
graphtersawyer Posted June 26, 2019 Share Posted June 26, 2019 Don’t let them cancel. Deliver the work on time and suggest the buyer take the problem up with customer support. Link to comment Share on other sites More sharing options...
xuntes Posted June 26, 2019 Share Posted June 26, 2019 As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.explain this and maybe they will not want to cancel the order. Link to comment Share on other sites More sharing options...
graphtersawyer Posted June 26, 2019 Share Posted June 26, 2019 As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.explain this and maybe they will not want to cancel the order.I never thought about that. You’re right! Link to comment Share on other sites More sharing options...
agenciawem Posted June 26, 2019 Author Share Posted June 26, 2019 As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.explain this and maybe they will not want to cancel the order.Hi, i don’t see here some choice to mark the question as ‘solved’, but you’re advice help me to solve it! Thanks a lot, you save my delivery rate and gig position! Link to comment Share on other sites More sharing options...
oinspire Posted June 26, 2019 Share Posted June 26, 2019 @xuntes is right. Thanks Link to comment Share on other sites More sharing options...
hum_on_the_go Posted June 26, 2019 Share Posted June 26, 2019 As far as I know, if he/she cancel, they wont get refunded into their credit card. They will get a credit to use in fiverr site.explain this and maybe they will not want to cancel the order.Thank you @xuntes, this is also very new to me, didn’t know that, thank you for sharing this. Link to comment Share on other sites More sharing options...
graphtersawyer Posted June 26, 2019 Share Posted June 26, 2019 @xuntes is right. ThanksThat money won’t get back to that person’s credit card unless they contact CS. They can’t reorder and regain the money they first spent. They’re only spending more at that point. Link to comment Share on other sites More sharing options...
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