i’ve been. doing fiverr for 2 months now and i am facing my first dispute with a client, who requested a cancelation. here is the story, if someone can guide me through the best way to handle it.
first the client requested me to build a platform for him in 1 week, which i accepted. we agreed that his project was too wide to tackle in 1 week so we decided to break it up into phases. once we came to the terms, we agreed and i sent him an offer which he accepted.
i delivered the project about 10 days ago, and he requested revisions (he had 5), in those revisions he was asking for specific bug fixes. and little features, that were out of the initial contract. i accepted and added them. today he reached his limit of revisions and he requested to cancel the order because “he is not satisfied” with what he got.
the problem is that: he has all the source code and i also did the server installation and setup, and domain name.
i do not want to accept the cancelation, but i am new to fiverr what i s the proper way to handle such cases? is it going to impact my rating and placement on the platform? if i refuse the cancelation what will happen?