Fiverr Community Forum

Client wants me to sign an agreement

Hi everyone,

Just wondering if this happened with someone and what the best way to deal with this.

I’ve been discussing a project with a client for a few weeks now and the client never mentioned that it was necessary to sign an agreement. Accordingly to Fiverr TOS an order placed is already a commitment to offer my services at a very specific price and give the commercial rights if he pays for that.

The question is: the client wants me to sign a document before placing the order where half of the text is written in a language that I cannot understand and the rest of the text in English says that I give him all the commercial rights (which will guaranteed with the order) and that I agree to share my personal information, contacts and emergency contact. I already explained how Fiverr works and that his rights to the content are guaranteed and that accordingly to Fiverr TOS we are not authorized to share personal information or contacts but I’m afraid that he really insists to have a signed agreement to place an order.

I mean, I don’t mind to sign an NDA but this is a completely different thing.

I look forward to know your thoughts on this.

2 Likes

He owns commercial rights unless you have stated elsewhere in the gig that he needs to pay extra for that. Tell him to read the ToS and don’t sign it.

6 Likes

We discussed the prices including the commercial rights already. I explained everything regarding the Fiverr TOS and asked clarification on why he wants me to sign a document where I cannot understand half of what is written, but I don’t pretend to sign it. One thing is an NDA, another completly different this is what he is asking me. Thank you so much for your help.

1 Like

Personally, I usually deal with this with a “no” - polite but firm.

When you sign a document, you will be held to all the terms, whether or not you’ve read them … and whether or not you’ve understood them.

The document is unnecessary anyway - TOS covers most things.

And bear in mind that Fiverr knows where sellers live - you have to give correct infrormation on Fiverr so that you can get paid …

3 Likes

Yes unfortunately buyers like that don’t listen very well… I would make sure they know how it works before you work with them. Make sure they know you won’t sign anything. That way if they refuse you won’t have to worry about having worked unpaid because you will not have started.

2 Likes

Of course. And that’s why I don’t pretend to sign it. And I only act accordingly to Fiverr rules.

That, in theory, should reassure the buyer - it doesn’t naturally ocurr to them that there is built in protection for them through Fiverr …

1 Like

Yes, I think most of the time people just create an account and don’t read the TOS, unfortunately.

1 Like

Accurate! Or they read it and don’t make sure they understand it.

1 Like

Yes, sometimes I get clients that try to add more requirements every time we discuss something. When I think that it’s everything set, they ask another thing. I agree with you. It’s better to be very clear on my terms and conditions. I’m glad he is mentioning this before placing an order.

1 Like

Have you thought about raising your rates? It may help weed out some of these people.

Cheap buyers are generally the most unreasonable and irrational.

1 Like

Actually, it’s very good that you mention that. I’ve been thinking about it, yes, but I’m afraid that I lose many sales. Not sure about what I should do, to be honest. One thing I know: my prices are really good to the Portuguese market regarding the quality of work that I provide. Still, since the pandemic situation people send me messages all the time asking for discounts.

1 Like

Look at this way: you may make more more sales, but the risks and costs higher.

It’s better to have fewer well paying orders than a lot of poorly paying orders. Because you not only don’t get paid what you deserve, you actually also have the added costs of administration and communication that come with having buyers who are irrational and unreasonable.

1 Like

Totally agree. I invest lots of time explaining and explaining the same thing over and over. Most of the times people ask me huge discounts and/or free custom demos and once I say no, some of them try to convince me to do what they want and demanding things or promising big orders to get what they want. When that happens I know that those clients are not my target.

1 Like

Sorry, what service does that buyer want to purchase that would need your personal contact information and your emergency contact?

2 Likes

Exactly. These are all costs to your business that you can never get a refund on. They’re just straight up losses of time and energy.

1 Like

The client wants to hire me to do a voice over task. It doesn’t make sense, right?!

1 Like

It makes no sense at all. You deliver the voice over, and it’s done. There’s zero need for them to have your personal contact info, let alone emergency contact.

It could be one of those buyers who feel oh-so-important because they’re buyers, or they could be working for someone else who demands that information (for what purpose, I still have no idea, unless it happens to be the standard somewhere).

Anyway, I wouldn’t want to work with someone who demands that kind of information. After they’ve demanded it, I wouldn’t feel safe working with them even if they gave up on that request.

1 Like

Totally agree. I will have to make an analysis and create a new strategy. Lately I have people asking me more than 30% of discount which is crazy. Of course I say no and I only make discounts on large orders placed at once, but I believe that people will always try something. What most of people don’t think about is that besides the Fiverr fees we also have taxes to pay accordingly to our country rules. I’m always trying to educate my potential clients about it, mainly when they say that I charge too much. I have a professional home studio and professional equipment to record. All that cost money… Besides training and experience of more than 10 years in this field. Thank you so much for sharing your thoughts. I will really think very well about this matter, for sure.

I just always say “sorry, no”.

If they start going on and on about how unsafe they feel, I quote the ToS and that’s it. You have to be ready to lose some clients over this but I’ve been asked 4 or 5 times in my 5 years on the platform. Not that big of a loss.

1 Like