Hi everyone…hope someone read this and can help me. I have the good luck (well I hope that its not only that and I am doing a good work), that I’m having a lot of new orders, and i love it.
I started working on Fiverr on my free time, and now i have to be very organized on my schedules (I work Monday-Friday 9 am -7 pm Saturday 9am - 2pm at a Corporate Office as a Graphic Designer). So, that explains why I extended my delivery times, I CAN ONLY WORK AT NIGHT,WEEKENDS OR ON MY LUNCH BREAK AT WORK. I hope this year I can be a Full time Freelancer, but now, I cant, I need the salary and the incomes from Fiverr that are helping me A LOT.
Recently I received this order of a client (woman as far as I know), who has been very rude and exigent, and didn’t respect the delivery time that we had already agreed, and wanted it faster, but not willing to pay the extra for that. The order was for $25 because includes the source file and 1 revision (but, I always give the extra revisions for free). I delivered to her 5 days early.
First it all, when the Order started I sent her the requirements, she didn’t reply me according to them, she just told me that by inbox she had already explain it to me (True, but I still needed it more info, but ok…I tried my best to understand her idea).
I only had to redraw a Logo she sent me and add a Girl sitting on a “beach chair” with her laptop. These were the EXACTLY / ONLY instructions, she gave me.
When I delivered the order, she rejected telling me to change it…I did it. I deliver it again, and she again rejected it, telling me that need it to look more happy, because the Girl looked TIRED. So I did the modification “again”…but when I did the Third delivery, I mentioned to her (I swear that I am always polite) that those kinds of requirements were the ones I needed it since the beginning for avoid misunderstanding, and if she wanted a new modification would cost $5 extra.
And then she rejected the order AGAIN…telling me that she knew how it works the service and she had already paid $25, so, now she wanted me to erase the Girl from the design…and when she decides to put something different like: “…MONEY FALLING FROM THE SKY” she will pay the $5 extra. <— yes, this was a sarcastic mocking about the extra payment.
I delivered the order again, I explained to her the files that I was giving, and asked to her to please close it and that i hope she have a nice day.
I haven’t received a reply or the close from the order…but now I’m worried that she may give me a bad score because of that. Should I report her if that happen? or just ignore her and give her a bad score too?..or maybe…ask for a cancellation?
I think it’s unfair that people like Her act like if they are paying you a fortune for the service, I’m not exigent with the payment, you can read the comments that my customers left me, I always try to offer them more in the service, and I worked very hard to get to Level 2 and now I wish to reach the Top seller someday.
I do not want her to ruin my rating for her aggressive attitude.
What do you think?