Hey people. I am a level 1 seller/tattoo designer. although on my gig description says that they should contact me before placing an order, a client ordered a tattoo design yesterday. I already know that as a seller we shouldnt convince potential clients talk to us before placing an order, so I didnt really mind.
anyways, I started drawing and meanwhile update the client about the process, which I always try to do. everytime I update my client, she just pointed out negative sides about the design. and told me that she didnt like it. therefore I redesigned the whole thing once again. then told me that she liked the previous one, although it needed to be fixed (by drawing at least 5 hours). let me tell you that there are doable things and undoable things on a tattoo design. if the request is undoable, I always explain why it is undoable. So I informed the client about the outcomes, explained why it was a undoable willing for the design. After total of 6-7 hours of drawing, I decided that I wasnt able to satisfy the customer and was unable to convince her about her willings are not possible on the design. so I thanked to her and sent here cancelletion request.
after a few hour she messaged me on fiverr. was telling that it was offensive to sent her a cancelletion request and also told me that I have wasted her time and money. Besides she told me that she would give me a negative feedback on fiverr. and also told me that I missed a good amount of tip etc etc… I know that a cancelled order couldnt be rated. I dont really care about the tip either, and I know that my level up progress would slow down. but I wonder if she could report me just because of the cancelletion. I sticked on my professionalism. She refused to cancel my order at first but then accepted it. and at the same time she didnt like my design. over 60 order experience, this is the first time I face this kind of situation.
so I wonder if a can a client can report you just because you wanted to cancel the order in middle of the progress?
any advice and any answer would be appreciated. Thanks!