I am for quite some time on Fiverr, but I noticed Sellers are quite badly protected for cliënts who don’t want to read the details of a Gig. I had experienced this lately, when one cliënt ordered a simple $10 gig, but didn’t want to deliver image files (a request I demand to keep up the quality and speed).
The cliënt requested me to download the files from his site, but without reference to the imagelink or section. I communicated that I don’t do that, because it’s stated in the information about the Gig. The cliënt was too lazy and requested a cancellation.
As a true hardcore Fiverr-fan I thought, let’s cancel, so we’re both mutually happy (client and designer) so we can continue our own path. After mutual cancelation, I noticed my deliveryratio went down by 20%. Where it was 100% for years.
I really felt surprised and offended, as I thought it would help in customerservice being friendly for a mistake a cliënt made. I know there are always choices, but I think it’s weird Fiverr is only looking from a cliëntside. In this way customers can on purpose downgrade professionals.
I think this topic is a long discussion, but worth for Fiverr to have a look at.
What do you think as a Fiverr-seller, experienced this before and how did you react?