Hello guys, I need your advice on this issue. I am in a dilemma due to Fiverr’s weird rules of rating maintenance.
I am a working music composer and I’ve a music gig here. Till now I’ve delivered music to my clients with 5 star ratings and great feedback. The only reason why my ratings currently show at 87% is because of 2 clients canceling the orders due to late delivery! It wasn’t that late btw. Just a few hours late. I was busy working for other client’s projects who ordered first. Moreover, while the order was under way, I humbly told my client that I am very busy with other projects and that it might take me few days more to deliver your music. I was already half done with the music compositions. Just mixing and mastering was remaining.
I am not one of those newbie “beat makers” who try cheap tactics like pre-made beats or use readily available royalty free music loops to make music in 24 hours. I compose music from scratch, NOTE BY NOTE (which true musicians usually do) from a completely blank template in my DAW so that I can offer maximum customization as per my client’s needs. But just because of two cancellations, Fiverr drops your 100% rating to below 90%?? That’s tbh sounds very unfair.
Interestingly, after that seller cancelled the order and I automatically got a 1 star, I didn’t knew back then that client doesn’t rate 1 star, but Fiverr automatically gives the seller 1 star for a cancelled order. I contacted him personally and reminded him that his music was almost ready so why he cancelled and gave me 1 star? I reasoned with him earlier that late delivery was to be expected. … and you know what he said??
He apologized to me and said he didn’t intentionally rate me 1 star. He didn’t even know that cancellations causes sellers to be given a 1 star rating by Fiverr. He continued, “you’re a great musician but I needed money at the moment so I withdrew. You can sell that music to your next client…”
…come on Fiverr, improve your rating system and stop inhibiting talented artists by disallowing them to respond to buyer requests even at 87% rating and making them suffer by cutting down their primary source of getting orders…i.e. via buyer requests
What you guys think about this?
Have you faced similar situations where you did very well for 10 clients but due to harsh negative rating system, just 2 order cancellations dropped you from 100% score to less than 90%?
and how did you recover from that?
ALTHOUGH I ADMIT… AFTER FIRST MONTH OF EXCELLENT FEEDBACK, I WASN’T ABLE TO CONTINUE THE GIG DUE TO SOME FAMILY ISSUES AND I HAD TO PUT THE GIG ON VACATION MODE FOR … 9 DAMN LONG MONTHS… … I regret that still… but there are certain situations in life when you have to compromise on even those things that you love doing… this is Life
You can check my gig to know my track record yourself…
and as far as improvement of gig is concerned, well, my music skills speaks for itself I don’t need to brag about it here, I have excellent English communication skills (which most sellers lack) and just made the most comprehensive gig video one can find in the music category.
It’s 9 minutes long (off course besides that small 1 min 360p video which Fiverr thinks is enough for clients… )
so do check out my gig video plz
But, yeah, any advice regarding improvement still is always welcome
thanks and kind regards,