Fiverr Community Forum

Communicating clearly in customer support

Clear communication with customer support is important. It takes me several tries sometimes to try to express my questions.

What is a ticket? People have mentioned that a lot. Is it true that we need a ticket to write to CS? I thought we can just write. I have never had any complaints/questions for CS so I have never felt the need to write to them.

A ticket is what they call it when you contact them. You “open a ticket” which means you start a conversation with them about something.

Oh, I see. I was picturing a ticket like a bus or plane ticket. I mean, I thought we must literally have a ticket and I thought how can we get that ticket? (Duh, to me) :stuck_out_tongue: Thanks for the answer, Missycristal :slight_smile: