I’m having some trouble communicating with a seller and it’s incredibly frustrating. This is my first time trying to purchase something on Fiverr. The seller is communicative but either is not listening to what I’m saying or is just outright not understanding, and I’m not sure how to make things more clear.
I’m purchasing a logo. She sent me two options…in my chat, the first one that showed up was, I did not notice at the time, titled logo two. It was a logo involving a multi-colored hairstyle. The second logo was a simple eye. I preferred what, to me, was the first logo with the hair and I replied:
"I’m liking the first one. I’d say remove the hair from the right side(our right, when looking at the logo) that has the yellow. And shorten the other side, basically the blue bit on the bottom and stop at the green. Then it would actually almost look like my RL hairstyle. Otherwise, I like the font and the colors. "
Seller responded Ok, and a while later “delivered” my logo…which was the one with the eye. I requested a modification and apologized for the seeming miscommunication…
"Hello! I think there may have been a miscommunication! The chat showed the logo with the hair as the first one and that was the one I was interested in, not the eye. I wasn’t paying attention to the logo names but that’s why I was talking about hair.
To reiterate what I meant for the shown logo with the hair, the modifications I mentioned were removing the hair on the side with the yellow in it(which is on the right side when looking at the logo) and keeping the top as is, and shortening the hair on the left side with the removal of the last couple ‘strands’ as that would actually make it very close to my actual hair. :)"
The seller responded ‘okay’ and showed me a picture of the logo…which had simply been changed to all blond hair. At this point I was confused and starting to get frustrated. I told her the hair color wasn’t the issue, and downloaded the sample picture she originally sent me and circled the two areas on the logo I was talking about wanting removed, sent the picture
“The circled areas are the areas I mean. Remove the bottom area and the larger area to the side to change the shape of the hair style while keeping the colors. Hope that gets it across more clearly :)”
She responded in the affirmative and re-sent a photo of the new logo…with nothing really changed. And at this point I’m at a loss at what to do, I like the direction she has but she’s not understanding my directions, and I can’t figure out how to get them across more clearly.
Super frustrated right now, having a hard time responding to the seller at the moment because I don’t even know what to say, and this hasn’t been a good first experience, even though the seller is being quite nice, it’s just…the communication is not happening.
Anyone have any suggestions? Should I give up at this point?