As a seller and a buyer on fiverr I have found that communication levels are much lower than I would expect. Having worked in many industries over a long period of time I know the value of communication, but it doesn’t always exist on fiverr. Here are my tips-
As soon as you get an order through, send them a message. Even if it is a quick “thank you. I’ll get back to you soon.” The void of communication makes buyers nervous.
Read the gig instructions as soon as possible and ask questions if you son’t totally understand. The idea that is in the buyers head may not come thorough on paper very well. This will clear up misunderstanding, stop any revisions and protect your ratings.
If it is a long job then don’t just go away and forget to communicate. If you have an order that is 10 days plus then send little updates so the buyer doesn’t think you have forgotten them.
As I say, communication is king.