Fiverr Forum

Communication


#1

I am new to Fiver. I carefully selected my seller by way of checking all the reviews (almost 300), levels etc. I chose them as I adore their work. They had a long delivery time (a month) and I was ok with that. However I had sent a message two times prior and heard nothing. I sent another today as it was delivery day and still have heard nothing nor a received a delivery. I have not heard anything from them. Is this normal? They are fulfilling orders as the “latest delivery time” on their profile keeps changing.

Not sure what else to do as I really loved their work and wanted to see what they came up with, but I feel as though I’ve been ignored. :frowning:


#2

No it is not normal. You will have the chance to cancel the order since it has not been delivered. You should have had at least one or two messages by now.


#3

It has been delivered now. However I do not se anything on the delivery page. Just their message. If I hit Accept and Review, will that complete the order it will that take me to my design? I’m hesitant to click it as I assume I should see it before accepting.


#4

whatever you ordered should be visible on the order page, in a file or attachment. If there is nothing there do not accept it and ask the seller where your order is