Fiverr Community Forum

Community Standards & Forum Rules - 2020

Fiverr is a place where professionals across hundreds of industries come to grow their business. To maintain a respectful, inclusive, and safe environment for everyone, we’ve updated a set of standards to serve as a moral compass for behavior in our community.

We see the community standards as a “living document” and plan on updating them in an ongoing process. The community standards include five sections:

  • Integrity and Authenticity
  • Intellectual Property
  • Objectionable Content
  • Violence and Criminal Behavior
  • Safety

A link to the community standards can be found here.
https://www.fiverr.com/community/standards


In addition to the community standards above, we’d also like to reinforce some best practices for communication in the forum. And though they may not all be strictly against the rules, posts may be removed/edited and users may have their accounts affected if they push the boundaries too far.

  1. When starting a new discussion, please check that you aren’t duplicating an existing discussion thread or creating one that is very similar. These will be removed.

  2. Controversy or entertainment is OK, but attacks on other users, staff, Support are not. Keeping posts calm also makes it easier for us to collect feedback – both positive and negative. Violations may result in account bans without warning.

  3. Posts may be edited or removed for extreme language or negatively calling buyers/sellers out by username. Post will not be tolerated with extreme adult language, extreme s3xual comments or innuendo or similar, so please self-moderate your choice of words or use * as needed. Don’t attack Fiverr, Moderators or Customer Support. Posts with links or images showing the usernames in private messages or elsewhere fall under the same rule unless names are completely blurred or blacked out.

  4. The Discourse forum software has the option for users to send Private Messages. These messages are still subject to the Fiverr Terms of Service and Community Standards. It is against the forum rules to copy/paste content from these private messages or take screen shots of them and post the content on the public forum. If you do not want to engage in private messaging with someone, ask them not to contact you and use the available tools to block their messages. We recommend that you contact other users only if they invite it and realize that the user may report you for spam. There are times that users may have good reason for making contact off-forum, just take extra-special care in doing so.

  5. Discourse has tools that allow for post edits and deletions. Those tools are primarily for correcting typos and adding new info. Edits, including edits no longer displayed publicly, are retained in edit logs at an administrative level. Posts will still be moderated based on the original post, not based on edits. Violations of the Fiverr Terms of Service, forum rules, and Community Standards will still be utilized based on the original post. Editing or deleting a post does not remove or negate the violation. Excessive edits/deletions make posts difficult to read. The tools should be used moderately.

  6. You may post links that are relevant to the discussions as long as they are not links to your own website, blog or otherwise violate ToS or these rules. Gig/profile links belong in My Fiverr Gigs. All links and posts should comply with and the Fiverr Community Standards. Unapproved links will cause link or post removal.

  7. Links must not be shortened using non-Fiverr shortening sites. Gig/profile links should include the fiverr.com domain. This is a safety/security risk. Readers should not click on shortened links or links that may be questionable. Ads, Self-Promotion, Posts with Requests for Sales/Buyers that are posted may be deleted without warning. Since all users should be aware of the rules on promotion, when moderators lack time to edit/move posts to a correct category the post may instead just be removed.

  8. Don’t plagiarize. Don’t copy forum posts or on or off-Fiverr content. Links to other content may be used within a conversational post & abide with the other forum rules and Fiverr Terms of Service. Bumping and cross-posting is not explicitly disallowed but is discouraged and if abused will result in the removal of posts.

  9. The forum does not replace or act as Customer Support. If you have technical issues or account concerns the Support Team can help. Forum mods/admins are not staff and should not be contacted by inbox except in regards to purchase of their gigs. If your forum access becomes restricted, check your main forum page for any admin notices. If you do not see a notice or if you have further questions, you may also contact Customer Support with any forum issues.

This forum was created to provide a home for our Fiverr community. This forum is moderated. Each message posted is owned by and the opinion of the original poster. The forum team of volunteers and staff members reserve the right to remove/move/edit any or all posts at any time and ban the user if deemed necessary.

181 Likes
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What about if there’s an existing thread about a topic but it’s an old/quite old thread (which may contain outdated info)? People get told they shouldn’t resurrect/post in old threads but also that duplicate/too similar threads are not allowed. If the similar/duplicate thread is over eg. >= a year old but a user wants to add a new post with more info/a question etc. do they create a new thread for that or use the existing thread? Is the cut off for not posting to old threads when they are >= 1 year old or something else?

31 Likes

Use your best judgement. If you’re adding to the same thought, it’s ok continue an old thread. This is why “suggestions” will pop up next to the compose box for a new thread. If you’re bringing in a new perspective, you could reference or mention the older thread in your topic. There is no hard rule for “less than one year old” or anything.

Mentioning the old thread, then updating your topic with new information would likely be the best way to go about it if you’re not sure.

32 Likes

I see that some of the amendments from the original have been included in this new version (2, 3, and 7), but what about the things not addressed? (1, 4, 5, 6, 8, and 9)

Can we still point these out to users, even though they’re older?

22 Likes

A lot of those other “provisions” have been covered in the updated Community Standards and thus are not called out specifically as an additional “forum only” amendment (eg: Hate Speach is covered in the Community Standards).

Others have been combined (eg: “cross-posting” from old number 1 is not listed in new number 8).

18 Likes

So just to clarify, is it preferred to bring back old threads regardless of the age of the original post if it’s the same subject?

Sorry, I see you said mentioning the old thread is best. So when we start a new topic or thread I mean, should we put a link to the old thread, or mention the title of the old thread?

9 Likes

Some of us are less experienced on Fiverr than others, and when we unwittingly go against them it would be useful to have this pointed out in a civilised way, rather than with an aggressive email threatening suspension of your account. You have a lot to learn in terms of customer service.

Walter C

7 Likes

Walter you should read the ToS before selling on here.

Rather than expecting leniency when breaking the rules, try to not break them in the first place.

Easy - peasy.

17 Likes

Hello, we hope that no one unwittingly goes against the rules.

That’s why it’s vitally important to read the Terms of Service and the forum rules and if you don’t understand anything in them come to the forum and ask about it.

The rules are easy to understand and easy to follow. And fiverr considers all of them important, to the point that they don’t go easy on anyone who violates them.

14 Likes

When you registered on fiverr you signed a document that you read and understood terms of service. If you didn’t read them you shouldn’t have signed it.
Fiverr even made it a mandatory step and it’s not their fault that you just decided to skip it without reading and just tick a box.
Not knowing the rules doesn’t make you exempt of punishment.

15 Likes

@mjensen415 This is great and all but I just don’t see newcomers to the forums adhering to any of these. Have you considered making it mandatory for new members to read through the forum rules before posting?

15 Likes

Sweet cherry coke this is needed so badly. Out of the front page posts, only 3 weren’t asking the same thing.

@mjensen415 To add to this, when are the changes to muted/non-muted channels going to come back where we can customize what we want to see and ignore the rest?

7 Likes

Thanks for your important suggestion.

8 Likes

Seriously. Please tell me this is coming back soon.

4 Likes

Thank you for sharing new rules 2020

3 Likes

Bookmarked it. Coz I’ll be sharing it often. :grin:

6 Likes

Important suggestion… Thank you :slight_smile:

5 Likes