Hey all, I received a notification that a Completed order was cancelled and funds returned to the buyer, even though the buyer left a 5-star review. The email states ‘Your order was canceled due to a dispute initiated by the buyer and/or their issuing bank’. However, I also received a 2nd email stating that the order was cancelled since I missed the delivery deadline, which is incorrect, and I made it clear to CS the time that the order was placed, and the time it was delivered to prove I made the delivery deadline, this can be seen clearly on the order page too.
Fiverr Support replied saying ‘I can see that it was canceled due to a payment chargeback filed outside of Fiverr by the buyer’, but that they were not able to provide compensation since I didn’t deliver the work as agreed. I suspect this is because of the Late Delivery email I received, although I have made it clear that I delivered on time and CS even stated ‘To clarify, the order was completed in a timely manner’.
I do not believe I did anything wrong, and I delivered the work on time, in accordance with my gig description and the buyers expectations. I’m a little confused since I have had a chargeback compensated by Fiverr before. I don’t wish to sound entitled, but want to understand what the issue is.