I have contacted the support desk for resolution of a dispute between me and a seller. One of our sellers has delivered plagiarised work, thus we have request the seller to cancel the Gig and refund us. But the seller does not want to cancel the gig. We have tried any means of resolution with him, but now we are in a deadlock.
So I contacted the support desk (ticket id: #1120672 ) and we have been assigned to someone called “Sheana”. I feel like she is just answering the questions randomly just to achieve her deadline targets or it could be the case that Fiverr is using some sort of bot to answer the gigs. Because none of her answers make any sense and are not related to the questions.
Two weeks have passed since I have contacted the support desk and this is becoming very frustrating. Now I have this support employee whose only answer is “ask the resellers to cancel the gig”, even though I have told her multiple times that the reseller does not agree on that. My deadline for resolution is approaching (according to the Fiverr rules you have 13 days for that). What should I do?
I have the following questions:
- Are there any other people who have similar experiences with the service desk of Fiverr?
- What should I do in case there are issues with the service desk? (Fiverr does not have any option for escalation or requesting different service desk employees)
Please help me out here…