Everyone is entitled to his or her opinion, but facts are facts. Whenever I had been dealing with Fiverr customer support they always stood by buyers side disregarding the truth.
I had an issue with the buyer who contacted me two years after completing his order and him leaving a 5 star feedback saying that he wants me to re-do his project all over again.
I said sure and gave him a new quote. Following my msg he replied back that I offered unlimited revisions which I do and I told him that his revisions applied to that project at that current time and that after successful completion it is not valid anymore. Common sense, right?
Needless to say that at that time I worked with him on daily basis for abou4-6 hours each day for almost three weeks. The project was worth 320$ and I delivered what I promised and much more.
What happened next was that he insulted me using profound words and than he contacted Fiverr support saying that I offer unlimited revisions and that I should do his new project after two years free of charge.
Wanna guess what happened next? I spoke with Fiverr support on daily basis for about a week and finally they deducted my funds and returned to the buyer, after TWO YEARS, after successfully completed project, after positive feedback being left on order and after a client thanking me a ton in inbox !!!
Fiverr support twisted my every sentence, my ever word and they took everything out of context in a favor of a client. Finally, they wrote that I offered unlimited revisions and that I should re-do project or that they will be forced to refund a buyer.
The end result was that they said that I breached Fiverr TOS for not offering unlimited revisions, they had put a warning on my account and demoted me to lvl 1.
I always do my best for my clients. I work around 10-14 hours each day and I always over-deliver.
I am greatly disappointed with Fiverr and Fiverr support and there is no one that can change my opinion. Again, this is my experience with Fiverr support and this particular client. Luckily this is just an isolated case, but there are numerous complaints both on buyers and sellers too. Feel free to check the following sites for similar experience https://www.trustpilot.com/review/www.fiverr.com and this one https://www.sitejabber.com/reviews/www.fiverr.com
Anyway, we drifted off topic. Fiverr as a serious comapny shoudl review each seller individually as he or she advances through lvls. This way buyers would now that TRS or Fiverr PRO member are one step better in quality then the rest. This is just an example. Also, everyone should be able to reach all lvls, and not being selected by Fiverr support since this is not objective. For example, I was told that due me leaving a negative review for Fiverr support I will never advance in lvls. Not very professional, right?
I truly hope that you will not go through what I have gone since it is not a nice feeling when you are not being respected.
I have samoyed so I thoguht you too had one (or two) as well I love dogs Btw, I also have 5 cats, 3 horses, 2 sheeps, 1 goat and two small turtles