pahkiller Posted June 18, 2017 Share Posted June 18, 2017 Hi all,I have asked a seller to do a job for me and asked for specific changes to an image, the sellersaid yes I can do that easy paid $5 US got back the image in quick time but not what I asked for at all.Anyway I assume here is the place for complaints as there’s no where else to get help in here.I asked for the order I had to be cancelled and the seller said No.After she told me how long it takes to design something and how hard it is etc. etc.and pushed and pushed to sell me professional work after that and to pay extra moneybut the description for the $5 or so was suppose to be all these thingsI have a few websites I need work for and said this I wanted to see what the results were after the firstpurchase was like and i was afraid my concerns were true.Anyway thats it for me and now she refuses to cancel the order.from what I read and see on fiverr an lot of you designers are very good but people like myself need to know whoinstead of spending a lot of money on failed orders to find out who the legit designers are wellwhat can I say I wontthanks… Link to comment Share on other sites More sharing options...
ssj1236 Posted June 18, 2017 Share Posted June 18, 2017 Hi, please contact customer support and they’ll deal with this for you.https://support.fiverr.com/hc/en-us/ Link to comment Share on other sites More sharing options...
ak_arts Posted June 18, 2017 Share Posted June 18, 2017 Hello so sorry to hear about this experience of your’s, first of all if you are right fiverr support will help you get a refund no matter what, second yes there are few sellers who sometimes don’t deliver what they promise and it can simply be avoided by contacting and discussing your project with multiple sellers and choose the one who guides you through the process of designing or whatever is it you are working upon prior to the starting of order and that discussion alone can help you with your case in case of any conflicts in future, hope this solves the problem happy buying/selling 🙂 Link to comment Share on other sites More sharing options...
pahkiller Posted June 18, 2017 Author Share Posted June 18, 2017 Hello so sorry to hear about this experience of your’s, first of all if you are right fiverr support will help you get a refund no matter what, second yes there are few sellers who sometimes don’t deliver what they promise and it can simply be avoided by contacting and discussing your project with multiple sellers and choose the one who guides you through the process of designing or whatever is it you are working upon prior to the starting of order and that discussion alone can help you with your case in case of any conflicts in future, hope this solves the problem happy buying/selling 🙂Thank you helps a lot and puts a little confidence back into Fiverr Link to comment Share on other sites More sharing options...
pahkiller Posted June 18, 2017 Author Share Posted June 18, 2017 Hi, please contact customer support and they’ll deal with this for you.https://support.fiverr.com/hc/en-us/Thank you will do… Link to comment Share on other sites More sharing options...
fidan06 Posted June 18, 2017 Share Posted June 18, 2017 What did you try to buy for $5 ? Link to comment Share on other sites More sharing options...
ssj1236 Posted June 18, 2017 Share Posted June 18, 2017 What did you try to buy for $5 ?It doesn’t matter. If they both agreed beforehand the seller has to go through with it. Link to comment Share on other sites More sharing options...
fidan06 Posted June 18, 2017 Share Posted June 18, 2017 It doesn’t matter. If they both agreed beforehand the seller has to go through with it.I wanted to know what he bought for $5 since seller told to him that it will cost more so if you don’t know the answer please wait for it. Link to comment Share on other sites More sharing options...
agent57583 Posted June 18, 2017 Share Posted June 18, 2017 I am literally going through the same problem. Purchased a logo design advertised for $5. The gig described everything i need, CUSTOM logo design, original vector file, and delivery in 24 hours. I purchased it and was then contacted by the seller saying that it would cost $65. I just filed the dispute and waiting to see if she cancels the order. But I agree this is a very inconvenient and annoying process for buyers. We should be allowed to leave reviews on sellers without having a completed order to warn other buyers about this. Or something needs to be done by fiverr staff to prevent this. Link to comment Share on other sites More sharing options...
fidan06 Posted June 18, 2017 Share Posted June 18, 2017 I am literally going through the same problem. Purchased a logo design advertised for $5. The gig described everything i need, CUSTOM logo design, original vector file, and delivery in 24 hours. I purchased it and was then contacted by the seller saying that it would cost $65. I just filed the dispute and waiting to see if she cancels the order. But I agree this is a very inconvenient and annoying process for buyers. We should be allowed to leave reviews on sellers without having a completed order to warn other buyers about this. Or something needs to be done by fiverr staff to prevent this.I don’t think is good idea to leave bad review at someone that you don’t pay. If in description for $5 is included source file and other stuff, you have right for dispute. But to leave feedback, nope. Designer can have sometimes bad performance and sometimes good performance, it depends by buyer brief, price, quality & more. I know that your case is different…After you cancel the order, you can add one private review for him and fiverr team will take a look at it. Link to comment Share on other sites More sharing options...
agent57583 Posted June 18, 2017 Share Posted June 18, 2017 I don’t think is good idea to leave bad review at someone that you don’t pay. If in description for $5 is included source file and other stuff, you have right for dispute. But to leave feedback, nope. Designer can have sometimes bad performance and sometimes good performance, it depends by buyer brief, price, quality & more. I know that your case is different…After you cancel the order, you can add one private review for him and fiverr team will take a look at it.Thats a good point. Hopefully it works out. Link to comment Share on other sites More sharing options...
ssj1236 Posted June 19, 2017 Share Posted June 19, 2017 I am literally going through the same problem. Purchased a logo design advertised for $5. The gig described everything i need, CUSTOM logo design, original vector file, and delivery in 24 hours. I purchased it and was then contacted by the seller saying that it would cost $65. I just filed the dispute and waiting to see if she cancels the order. But I agree this is a very inconvenient and annoying process for buyers. We should be allowed to leave reviews on sellers without having a completed order to warn other buyers about this. Or something needs to be done by fiverr staff to prevent this.Like @fidan06 said, don’t leave a negative review without talking to the buyer. Link to comment Share on other sites More sharing options...
agent57583 Posted June 20, 2017 Share Posted June 20, 2017 So…she declined the cancellation and sent me a design which had a few issues…It was nothing like what i asked for. Specifically asked for a rectangular logo. she sent me a square logo. (i need it horizontally longer.) which was explained in the order details.The design was not ever hers…When I opened the design, it clearly had an Envato watermark on it still. So when i go to envato’s website (graphic river) and search for “tactical logo” i find the exact logo she sent me is the second result…now, i have only the option to accept or ask for a revision. I DO NOT want to deal with someone who has such poor work ethic and would go as far as stealing someone elses design and selling it as her own. I need to know how to cancel the order and get a refund at this point.The design she sent me: https://gyazo.com/772a368ddfd27359ba65fdbbcd8e4904The logo on graphicriver: https://gyazo.com/08f174c96e2d25cebcb089262e1ab9c1 Link to comment Share on other sites More sharing options...
pahkiller Posted June 20, 2017 Author Share Posted June 20, 2017 So…she declined the cancellation and sent me a design which had a few issues…It was nothing like what i asked for. Specifically asked for a rectangular logo. she sent me a square logo. (i need it horizontally longer.) which was explained in the order details.The design was not ever hers…When I opened the design, it clearly had an Envato watermark on it still. So when i go to envato’s website (graphic river) and search for “tactical logo” i find the exact logo she sent me is the second result…now, i have only the option to accept or ask for a revision. I DO NOT want to deal with someone who has such poor work ethic and would go as far as stealing someone elses design and selling it as her own. I need to know how to cancel the order and get a refund at this point.The design she sent me: https://gyazo.com/772a368ddfd27359ba65fdbbcd8e4904The logo on graphicriver: https://gyazo.com/08f174c96e2d25cebcb089262e1ab9c1If the order was cancelled you would need to get onto Support and tell themwhat happened They will probably cancel it for you and you wont get a refundThey will just give you the credit on fiverr which sucks.If you want a refund you would have to get them to close your fiverr accountthats the only way.heres the support emailsupport@fiverr.com Link to comment Share on other sites More sharing options...
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