Hello! I had a shocking experience on Fiverr. A buyer had some work he needed done and I had to send him a custom offer which he accepted and then I got under way doing the work.
I made the delivery within the stipulated time and the buyer marked the order completed and even left behind a 5 star review. (I was like nice, another completed order added to the bunch).
Fast forward to sixteen days after (that would mean the time limit for clearance of funds for new sellers - 14 days must have passed), I received a notification that the said buyer has cancelled this order. I was confused, I was like can that actually happen? Worse still, this buyer was not been reachable on his contact line from the day after he marked the order as complete. Any time I attempt to contact him, it gives me “You cannot perform the action. Please contact customer support”.
I didn’t know exactly what was happening and reached out to customer support as soon as I discovered what was going on and they are yet to leave a reply.
My question in hand is: Is an order that has been marked completed by the buyer still prone to cancellation? If so, does any guarantee exist that we actually get paid for our services or we do our works under the pretense of payment which is taken away from us after a period of time.
Please I would appreciate your contributions on this subject. Thanks.