Fiverr Forum

Completed level 1 requirements but not promoted?


#1

Hello all,

I joined Fiverr back in December but didn’t actually set my account up to start selling gigs until late January. Regardless, there’s the 30 day requirement.

I have 19 completed orders.
I have a 100% 5 star rating
I have a 76% completion rate. Only 1 of those cancellations was at my fault- every other (3ish?) were because of buyers screwing up on the purchase process.

What gives? I need to be upgraded in order to setup my 4 custom gig extras.

Thanks,
Adam


#2

When did you complete the requirements? Maybe it will take a few days for you to be upgraded.


#4

I had 10 gigs completed at least 2 and a half weeks ago -_-


#5

That seems like more than enough time. Did you contact Fiverr Support?


#6

I think it has to do with the cancellation rate. It has to be on the low side for your promotion. You can always contact support to confirm, anyway.


#7

I messaged them and they actually solved it!
Yay.


#8

Congrats to you!